Shipping & Returns


SHIPPING

Do we deliver internationally?

Currently we does not deliver internationally. However for bulk orders you can get in touch with us at info@thelionandthefish.com.

How much are the delivery charges?

Delivery charges are INCLUDED in the total cost of the product. 

Domestic Tariff

  • Rates upto 3kg
     PARTICULARS
    UPTO 500 GRAMS (RS)
    ADDITIONAL 500 GRAMS(RS.)

    Within City

    32

    27

    Within Zone

    37

    32

    Metros

    47

    42

    Rest of India

    52

    47

     

    COD: Rs. 50 or 2% of the product value, whichever is higher

    What is the estimated delivery time?

    All items within India will be delivered within 2 weeks. If any item is taking longer than the estimated delivery time, please contact us at info@thelionandthefish.com.

    How will the delivery be done?

    We send all packages via reputed couriers such as Gojavas,FedEx, Aramex, BlueDart, DHL, USPS, etc.

    How do I track my shipment?

    We uses only reputed couriers. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product(s). This shipping confirmation email will have the couriers tracking number and the link for tracking.

     

    RETURNS

    Your complete shopping satisfaction is our No. 1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. We do our best to make sure you never need to use this policy. But still here it is: - If an item you ordered from thelionandthefish.com does not meet your expectations do write to us and we will happily try to assist you. We are dedicated  to offer you the best quality product and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems. 


    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.

    Refunds 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelionandthefish.com.

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thelionandthefish.com and send your item to: 14D Tahnee Heights, Nepeansea Road Mumbai Maharashtra IN 400006.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 14D Tahnee Heights, Nepeansea Road Mumbai Maharashtra IN 400006

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    We don’t guarantee that we will receive your returned item.